Frequently asked questions

SHIRTS

How do I know my shirt size? Relaxed-fit vs Loose-fit?


Are you unsure about the difference between our loose-fit and relaxed-fit shirts? The Loose-fit shirts are made longer and looserthan your regular shirts, so someone who normally wears a size medium might want to order a size small, for a slightly shorter, tighter fit. If you want the loose fit, just go ahead with the size you would normally wear. The Relaxed-Fit shirts are made more adjusted - with a classic regular-relaxed fit. Please make sure to check our Size Chart for all the details.
If you are still unsure about which size to order, feel free to contact us at info@tropikalclothing.com. We will be happy to guide you the best we can.




How should I wash my bamboo shirts?


Caring for your bamboo shirt is easy because you can machine wash them repeatedly without losing bamboo’s special qualities. Bamboo fabrics will maintain their special qualities when washed in cold to warm water (up to 60 degrees Celsius) with a gentle detergent, free of bleach. You may want to use a gentle cycle for some finished garments and fabric types. If necessary, bamboo fabrics can be dried in a clothes dryer on the cool setting. We recommend washing rather than dry cleaning for our bamboo fabrics. Use the gentle wash cycle or hand wash and use a good brand of gentle soap powder or liquid. We recommend that you don't use bleach - Chlorine bleaches often cause yellowing.
If hand washing, rinse well to help prevent staining caused by oxidation of cellulose by the leftover soap build-up.




What are coconut-shell buttons?


We do not use your everyday plastic button. We only use all-natural coconut-shell buttons. All buttons are made from coconut shell so you must treat them nicely as they are a natural product.




How are the shirts made?


Our shirts are ethically hand-made in Bali from start to finish, bringing together Balinese artists, screen-printers, pattern-makers and tailors. Tropikal is committed to being environmentally friendly and support ethical fashion production.




Do the shirts fit women?


Of course - girls also look great in our bamboo shirts. But careful guys, you might never see yours again.





ORDERS

How long will it take to get my order?


- Standard international shipping - your order arrives 2-3 weeks from order - Express international shipping - your order arrives 3-7 days from order We aim to ship your order out the same or next day. You will be emailed a tracking number after your order has been shipped.




What is your return/exchange policy?


Be sure of your order. All sales are FINAL. Please make sure that the shipping address is secure and safe. We provide tracking information but we cannot be responsible once Pos Indonesia (EMS) delivers items. We will refund in cases where the item ordered is out of stock and no replacement was found. Replacements made only at customers request. We stand behind everything we sell. If you are not satisfied about the size of the item(s) you ordered, Tropikal is not responsible for this, and we will not process any returns. It is the customer's responsibility to check our comprehensive Size Chart and to order the right size. If you have any questions about any of our products, feel free to contact us at info@tropikalclothing.com.




Do you ship worldwide?


Yes, we ship worldwide. Please see our shipping rates upon checkout.




My country is not on the list, what do I do?


If your country is not on the list of available countries for shipping, please contact us at info@tropikalclothing.com and we will help you the best we can.




Why haven’t I received an order confirmation?


First, make sure to check your Junk mail folder. Please allow up to 5 hours after purchase time to receive a confirmation email. Your order tracking number will be emailed within 24 hours after placing your order. If you have not received anything after this time, please contact us at info@tropikalclothing.com.




Where is my order?


If your order hasn’t arrived within the expected delivery times, please check the tracking number that was sent out to you. If you are still unable to locate your parcel please contact us at info@tropikalclothing.com and we will do our best to help you.




What payment methods are available?


We accept payment via Credit Card, Debit Card and PayPal.





SHORTS

How do I know my shorts size?


Our short-length shorts are meant to fit well. If you find yourself on the fence between sizes, just order the smaller size for a slightly shorter, tighter fit and the larger size for a slightly longer, looser fit. If you are unsure about which size to order, feel free to contact us contact us at info@tropikalclothing.com.




How should I wash my Tropikal shorts?


Our shorts are made from 100% bamboo fabric, so caring for your shorts is easy because you can machine wash them repeatedly. We always recommend washing rather than dry cleaning for our fabrics. Use the gentle wash cycle or hand wash and use a good brand of gentle soap powder or liquid. We recommend that you don't use bleach - Chlorine bleaches often cause yellowing.
If hand washing, rinse well to help prevent staining caused by oxidation of cellulose by the leftover soap build-up.





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